When to Escalate a Credibility Interview (CI) for Further Review

SLA for CI Review

• CI reviews must be completed within 2 working days

• The SLA starts once the student has completed the interview

When to Escalate a CI
Escalate a CI only in the following cases:

1. SLA Breach (No Review Completed)The CI should be escalated when the 2-day SLA has been exceeded without the interview being reviewed.
   
   

2. Results Not Visible to University
   The interview has been reviewed, but the result is not visible on the university side
   
   

3. Questions or Disagreement with Outcome
   The Interview Assessment team has reviewed and published the CI result, but the university:

• Does not agree with the outcome, or

• Has questions about how the decision was made
  
  

Escalation is required to:

• Request clarification on the decision

• Review the assessment justification

• Disagree with the Resit request.
  
  

Note:  Must be based on a specific concern, not general disagreement.

Who Can Escalate

• Universities must NOT escalate a CI if they conducted the review themselves. They are responsible for completing their own review actions

When NOT to Escalate
Do NOT escalate if:

• The CI is still within the 2-day SLA

• The result is visible and correct

• The issue is only general disagreement without a specific concern

How to Escalate
Include:

• Student ID/name:

• Interview completion date:

• Current status and issue: