Troubleshooting
- Students getting logged out during an interview
- A student is unable to complete the Pre-CAS Questionnaire
- My student is having login issues, how can I help them?
- University Staff Login Issues in CAS Shield
- Student not receiving password reset link or CAS welcome email
- Unable to view documents in CAS Shield
- Handling processing documents in student records
- Continue button not working on student CAS journey
- Reporting a system bug or issue in CAS Shield
- Understanding the No Active Intake screen
- Agent login issues
- Student not showing in CAS Shield
- Student showing as declined
- Student record shows different course fee
- Duplicate student records
- New student email address is not updating in CAS Shield
- Auto Move Rules